01
Overview
Evolution Services Group LLC (“Evolution Services Group,” “we,” “us,” or “our”) provides residential and commercial cleaning services in New Hampshire, Maine, and Massachusetts. This Privacy Policy applies to information collected through evolutionservicesgroup.com (the “Website”), our quote and contact forms, phone and email communications, and related online interactions that link to this Policy.
By using the Website, you acknowledge the practices described in this Policy. This Policy does not apply to third-party websites, platforms, or services that maintain their own privacy notices.
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Information we collect
Information you provide
- Contact information: name, email address, telephone number, city, and preferred contact method.
- Service-request information: requested cleaning service, number of bedrooms and bathrooms, property details, preferred frequency, availability, and the content of your message.
- Communications: information you provide when you call, email, submit a form, use a communication widget, or otherwise contact us.
- Transaction and service records: estimates, appointments, services requested or performed, payment status, and customer-service history. Payment card information, when applicable, is processed by our payment provider and is not intended to be stored directly on the Website.
Information collected automatically
- Device and network data: IP address, browser, device type, operating system, language, approximate location derived from IP address, and unique device or advertising identifiers.
- Usage data: pages viewed, links clicked, time on page, referring URL, traffic source, scrolling, form and button interactions, and date and time of access.
- Advertising and attribution data: campaign, ad, conversion, and call-attribution information associated with our online advertising.
- Security data: signals used to detect spam, fraudulent activity, bots, and attempts to misuse our Website or forms.
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How we collect information
We collect information:
- Directly from you when you request a quote or contact us;
- Automatically through cookies, pixels, tags, embedded content, local storage, and similar technologies;
- From advertising, analytics, review, communication, and other service providers; and
- From public sources or referral partners when permitted by law.
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How we use information
We may use personal information to:
- Respond to inquiries and prepare cleaning estimates;
- Schedule, provide, manage, and improve our services;
- Communicate about appointments, service updates, and support;
- Send offers, cleaning tips, or other promotional communications when permitted by law; you may opt out of promotional email at any time using an unsubscribe link or by contacting us;
- Personalize and improve the Website, content, and customer experience;
- Measure Website traffic, advertising performance, calls, and quote-request conversions;
- Deliver and evaluate advertising, where permitted by law and subject to available choices;
- Detect, investigate, and prevent spam, fraud, security incidents, and unlawful activity;
- Enforce our terms, protect our rights, and comply with legal obligations; and
- Create aggregated or de-identified information that does not reasonably identify an individual.
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How we disclose information
We may disclose personal information to:
- Service providers: companies that support hosting, website operations, communications, scheduling, payments, analytics, security, customer service, and business administration.
- Advertising and analytics partners: providers that help measure campaigns, understand Website activity, and deliver or evaluate advertising.
- Professional advisers: attorneys, accountants, insurers, and consultants when reasonably necessary.
- Authorities and other parties: when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, property, users, or the public.
- Business-transfer parties: in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.
- Other parties at your direction: when you ask us to disclose information or provide consent.
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Advertising, targeted advertising, and data sales
We do not sell personal information for money. However, our use of advertising cookies, pixels, and similar technologies may be considered “sharing,” “sale,” or processing for “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged. Depending on where you live and whether an applicable law covers our activities, you may have the right to opt out of that processing.
To submit an applicable opt-out request, email natasha@evolutionservicesgroup.com with the subject “Privacy Request.” We may need to verify your identity and jurisdiction before completing the request.
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Data retention
We retain personal information for as long as reasonably necessary to provide services, respond to requests, maintain business and tax records, resolve disputes, enforce agreements, meet legal and regulatory obligations, and protect the Website and our business. Retention periods depend on the type of information, why it was collected, legal requirements, and operational needs. We may retain aggregated or de-identified information for longer periods.
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Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. Please do not submit highly sensitive information—such as Social Security numbers, government identification numbers, medical information, or full payment-card details—through our general contact or quote forms.
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Your privacy rights
Depending on your state of residence and subject to applicable exceptions, you may have the right to:
- Confirm whether we process your personal information;
- Access or obtain a portable copy of your information;
- Correct inaccurate personal information;
- Delete personal information;
- Opt out of targeted advertising, certain profiling, or the sale or sharing of personal information; and
- Appeal a decision regarding a privacy request, where applicable.
Submit a request by emailing natasha@evolutionservicesgroup.com with the subject “Privacy Request” or by calling (603) 417-0029. Describe the right you wish to exercise and provide enough information for us to reasonably verify and respond to your request. We will use request information only for verification and fulfillment. You may use an authorized agent where permitted by law; we may request proof of authorization. We will not discriminate against you for exercising an applicable privacy right.
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Children’s privacy
The Website and our cleaning services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through the Website, contact us so we can review and, where appropriate, delete it.
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Third-party links and services
The Website may contain links to or integrations with third-party websites, social networks, review platforms, maps, media players, or services. We do not control their privacy practices. Review the privacy notice of any third party before providing information to it.
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Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised Policy on this page and update the “Last updated” date. Material changes may be communicated through additional notice when required by law.
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Contact us
For questions about this Policy or to submit a privacy request, contact:
Evolution Services Group LLC Fremont, New Hampshire, United States natasha@evolutionservicesgroup.com (603) 417-0029 evolutionservicesgroup.com